High Reliability in Health Care

High reliability organizing helps people identify and prevent crippling failures that plague complex systems. Health care professionals are taking lessons learned in high reliability industries like aviation and nuclear energy generation and applying it to hospitals. In 2017, I helped research and develop a five-course online learning series that guided health care professionals through the theory and practice of high reliability.

I was responsible for building modules from the ground up. This included:

  • Conducting background research
  • Organizing and writing the module script
  • Storyboarding
  • Designing interactions to engage learners’ interest and challenge them to apply their knowledge in practical situations
  • Creating assessments

Honestly, this was one of the most enjoyable projects I’ve worked on so far. It was rewarding to learn so much about such a technical subject, then to invite learners to engage with the topic in a meaningful way.

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